We want every family’s experience with Tarlatan to be a positive one. If something hasn’t gone as expected, we want to hear from you so we can put it right.
• We will acknowledge your complaint within 2 working days
• We will investigate and aim to provide a full response within 10 working days. If it takes longer (for example, if we need to speak with staff or gather more information), we’ll let you know and give an updated timeframe
• Where appropriate, we will let you know what action we’ve taken or plan to take as a result
If you feel your complaint hasn’t been resolved satisfactorily, you can ask for it to be reviewed by the company director, who may not have been involved in the original response.
If your complaint relates to a safeguarding matter or a concern about our registration, you can also contact Ofsted directly:
• Ofsted general enquiries: 0300 123 1231
• Ofsted online complaints form: [gov.uk — reporting a concern about a childcare provider]
We keep a record of all complaints received, how they were handled, and the outcome, in line with our safeguarding and record-keeping obligations. This helps us identify any patterns and continually improve what we do.
